Refund policy

Thank you for shopping at Deck Digital.

This Return and Refund Policy outlines the terms and conditions for returns and refunds on digital products purchased through our website at deckdigital.shop. By purchasing from us, you agree to the terms set forth in this policy.

1. Digital Products – General Policy

Due to the nature of digital goods, all sales are final once the product has been downloaded or accessed. Unlike physical products, digital files cannot be returned in the traditional sense. Therefore, we do not offer standard returns or exchanges on downloaded digital products.

We strongly encourage you to carefully review product descriptions, previews, and compatibility details before completing your purchase.

2. Eligibility for Refunds

Despite the general policy above, we understand that issues may arise. A refund may be granted under the following circumstances:

  • Corrupted or defective file: The downloaded file is damaged, incomplete, or cannot be opened despite following the provided instructions.
  • Incorrect product delivered: You received a file that does not match the product you purchased.
  • Duplicate charge: You were charged more than once for the same order due to a technical error.
  • Non-delivery: You did not receive the download link or access to the product within 24 hours of purchase, and the issue could not be resolved by our support team.

3. Refund Request Timeframe

All refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period will not be considered.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to info@deckdigital.shop with the subject line: "Refund Request – Order #[Your Order Number]".
  2. Include the following information in your email:
    • Your full name
    • Order number and date of purchase
    • Name of the digital product
    • A detailed description of the issue you are experiencing
    • Any relevant screenshots or error messages (if applicable)
  3. Our support team will review your request and respond within 3–5 business days.

5. Refund Processing

If your refund request is approved:

  • The refund will be issued to the original payment method used at the time of purchase.
  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
  • In cases of corrupted or incorrect files, we may offer a replacement file as an alternative to a monetary refund, at our discretion.

6. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • You have downloaded or accessed the product and simply changed your mind.
  • The product does not meet your expectations after reviewing the available product description and previews.
  • You purchased the product by mistake without reviewing its details.
  • You are unable to use the product due to incompatible software, devices, or lack of technical knowledge (compatibility requirements are stated in each product description).
  • The refund request is submitted after the 14-day window.

7. Chargebacks and Disputes

We reserve the right to contest any chargeback or payment dispute filed with your bank or payment provider if the digital product was successfully delivered and accessed. Filing a fraudulent chargeback may result in the permanent suspension of your access to our products and services.

8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page. The "Last updated" date at the top of this page will reflect the most recent revision.

9. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with your order, please do not hesitate to reach out:

  • Trade Name: Deck Digital
  • Email: info@deckdigital.shop
  • Phone: (334) 324-08-43
  • Address: SC 29505, United States

We are committed to providing you with high-quality digital products and a positive customer experience. Thank you for choosing Deck Digital.